It’s about time! You know, the T-Mobile Sidekick cloud computing failure, where everyone’s data disappeared due to a server failure by Microsoft/Danger? Well, now it’s fixed, and according to Roz Ho, Corporate VP of Premium Mobile Experiences at Microsoft, this is what she had to say:
On behalf of Microsoft, I want to apologize for the recent problems with the Sidekick service and give you an update on the steps we have taken to resolve these problems.
We are pleased to report that we have recovered most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage. We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible.
So, in the meantime, most if not all users have their data back on their phones again. But this should never have happened in the first place. Come on Microsoft, no backup from the beginning of this whole crisis?
Oh by the way, Microsoft said they will be improving system stability, and will have a backup ready to maintain the server.
Go figure.
