The FCC investigation better teach Apple a lesson with the App Store. Here’s what’s been going on: A Google Voice app was on the App Store for download to your iPhone. Apple pulled the app from their store for virtually unknown reasons, and the developer didn’t know about this until a customer sent an email stating that the app is no longer on the App Store. So the developer obviously called Apple and they gave a response that doesn’t help at all. Here’s the transcript from the call.
But now things really get interesting. For firsts, the FCC has launched an investigation, sending letters to Google, Apple, and AT&T. But as of this morning we are all figuring out that Apple wants the developers to refund Apple out of their own pockets.
In an interview that was given to Maclife, it’s revealed that they’ll have to pay for what Apple has done:
“Apple made it impossible for our customers to receive the fixes, updates, and support by pulling the app. We were fulfilling our end of the bargain. Why should those refunds come out of our pocket?” says Duerr. “The refund issue and lack of respect for our mutual customers has further soured us on the belief that Apple cares at all about their developers … other than the dollars they bring in.”
Let’s see where this goes next..